The challenge in furniture transport and last-mile delivery lies in the non-standard dimensions and large sizes of the items. How to deal with this? In collaboration with Beliani an online retailer specializing in Home & Garden products, in the Polish, Czech, and Slovak markets, we provide services including daily transport from the warehouse and deliveries to end customers, along with dedicated personnel for project coordination in the operational and customer service departments.

When it comes to transporting furniture items such as tables, sofas, or wardrobes that exceed the dimensions of a standard pallet, experience and appropriate resources are crucial.
For Beliani, ensuring the comfort of the end customer, minimizing transit time, and maintaining efficient transport are of utmost importance. To meet these expectations, we provide:

  • daily product pickups from the customer's warehouse,
  • deliveries through an extensive national distribution network,
  • regular connections in international LTL,
  • dedicated project coordinators within the operational department for each of the serviced markets (Poland, Czech Republic, and Slovakia) to ensure the continuity and efficiency of the supply chain,
  • communication with the end customer – the online store's client: phone and SMS notifications, the option to choose delivery time and location, and payment upon delivery,
  • in our customer service department, dedicated personnel work in collaboration with Beliani, monitoring shipments, this ensures that the final recipient of the goods receives all the necessary information quickly and directly through SUUS,
  • in the Polish market, we also offer an additional service for carrying the goods indoors.


A challenge in transporting products with non-standard dimensions is also ensuring their proper protection. Furniture often consists of many delicate and easily damaged components, such as bed or wardrobe legs. That's why, in collaboration with Beliani, we have developed packaging standards for the goods. The result? A reduction in the number of complaints.
To expedite the flow of information regarding orders, we have opted for system integration. When a product is purchased in the Beliani online store, the message is automatically sent to SUUS, rather than being manually entered into a web booking system. What are the benefits of this approach? Time savings and the elimination of human errors.
Why is the choice of the right logistics operator crucial for e-commerce companies? Because the quality of delivery directly impact on reviews and the perception of the online store by the buyer.

Check out our extensive range of logistics services for the e-commerce industry, including:

  • Warehouse logistics (including storage and inventory monitoring, order picking, and handling returns and complaints)
  • Our own national distribution network – delivery to the final recipient (B2B and B2C) within 24 hours
  • International deliveries to any location in Europe
  • Transport for non-standard shipments and those weighing over 50 kg
  • The option to choose the most convenient delivery time and location for the recipient
  • Phone and SMS notifications.
  • Cash on delivery (COD) shipments.

 

  • A range of value-added services on the last mile provided by EXPERT, a company within the Rohlig SUUS Logistics group.
  • Delivery with carry-in regardless of floor
  • Double manning of the implementation team
  • Installation of box and upholstered furniture
  • Installation of consumer electronics/appliances (including dishwashers and gas stoves, among others)
  • Return management of packaging
  • Disposal of used equipment