If over the course of completion of your order, any error or mistake occurred on our part, and at the same time you cannot get ahold of the relevant person, we suggest that you send us your complaint using this online complaint form, which should take no longer than a few minutes to complete.

The completed form will not only go to the person directly responsible for the respective are, but also to our Quality Manager, whose key job is to monitor the quality of our services and searching for ways to improve further.

Once we receive your complaint, the person responsible for your area will contact you, and in that way the problem should be solved in the shortest possible period of time.

File a complaint >>